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FAQ

Press Inquiries

For Press and Marketing inquiries, please contact Assistance@OneGroundFootwear.com

How do I track my order

Once your payment is finalized and your order has been processed, you will receive a email that will include tracking information for your parcel.

What is your return policy

You can return any order within 14 working days counting from the day you received your order. You are welcome to open and try on the shoes. However, the shoes can only be returned when they are completely unused and sent in the original packaging.

How can I return my order

Simply remove the return label from your original package and apply it over the original shipping label.

How long does it take to process a refund

We will process your refund within 14 working from receiving the order at our fulfillment center. Depending on your form of payment it can take up to 5 working days for the funds to be deposited in your account.

How can I cancel or change my order

Once the order is placed it cannot be changed. However, after receiving your order your permitted to return it within 14 days.

How does sizing work

Each OneGround model is unique in its true size. Low top edger runs true to size and we recommend rounding down if you are a half size. Moreover if your thinking about the Maya we would recommend round down a full size and if you’re in between sizes we suggest rounding down a half size. The Walt is true to size but again we recommend rounding down a half size if you tend to wear half size shoes.

To which countries do you ship

We deliver to most of the countries. If by chance you can’t find your home country in the drop down at the checkout, please contact customer service and we will try to find a solution for you.

Taxes and Duties

All prices exclude VAT/tax, customs and delivery costs. Therefore any charges on a package must be paid by the person receiving the package. OneGround has no control over these charges and we can’t tell you what the cost would be, as customs policies and import duties vary greatly from country to country. In order to be sure of the current charges, please take contact with your local customs office.

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81 Prospect St Brooklyn, NY 11201